The traditional way of making landline phone calls is changing. For decades, calls have been routed over the Public Switched Telephone Network (PSTN), a copper-based system that reliably connected people across the UK. However, as technology advances and demand for faster, more flexible communication grows, the PSTN will be retired by 2027. Your landline calls will soon be delivered using Voice over Internet Protocol (VoIP) technology. Here’s what this upgrade means for you and what to expect as we move closer to the switchover.
What Is the PSTN Switch-Off?
BT, along with other telecom providers, will be turning off the PSTN by January 2027. The aim is to modernise the communication infrastructure by shifting to digital, internet-based technology. Instead of using the traditional copper lines, VoIP will use your broadband connection to make calls. This shift reflects the ongoing push toward digitalisation across all communication channels.
What Does This Mean for Landline Users?
If you rely on a landline, it’s essential to know how this change might affect you. The switch to VoIP will deliver benefits, such as improved call quality, increased flexibility, and compatibility with digital services. However, it will require an internet connection, so any existing landline without broadband will need an upgrade to stay connected.
For most people, this will mean a simple adjustment in the equipment they use, and telecom providers are actively working to make the transition as smooth as possible. However, some users may need additional support if they have older devices or systems connected to the PSTN, such as alarm systems or medical alert devices.
What Should You Do to Prepare?
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Check Connected Devices: Alarm systems, medical alert devices, or any other device connected to your landline will need to be compatible with VoIP.
Consider the Benefits: While change can be disruptive, VoIP provides better sound quality, is generally cheaper, and integrates well with other digital services. You’ll also be able to make calls over multiple devices, such as tablets or laptops, in addition to your landline.
Final Thoughts
The PSTN switch-off is a major step in the UK’s digital journey. For most users, this transition should be relatively seamless, and we can provide guidance to make sure you stay connected. Embracing VoIP is an opportunity to modernise your communication experience, making it a positive change for most households and businesses.
If you are unsure about what the future holds for the future of your business connectivity, get in touch today at 01282 4541300 and we will be happy to talk you through it.